Support
Frequently Asked Questions
The questions buyers ask us most often, answered plainly.
Ordering And Service
What is your main market?
Our products sell all over the world. The main markets are USA, Australia, South America, Europe and the Mid-East.
Can you make the product to our own design?
Yes. You only need to send us your design picture or drawing. We will make it to your design and protect it - we will not sell it to other customers.
Can we get a sample to check quality before placing an order? What is the sample lead time?
Yes you can. For common products the sample lead time is about 1-2 days.
What are your payment terms?
T/T, bank transfer, Western Union, and PayPal for small amounts.
What is the production lead time?
It depends on order quantity, but is usually within 15 days.
What is your MOQ (minimum order quantity)?
We do not have a MOQ for common products. We accept all of your quantities.
Any other questions?
Please send us an email at [email protected] and we will come back to you.
Product And Customization
Can this range be produced to our own design or with our logo?
Yes. Send us your picture or drawing and we will make it to your design and protect it. Printing of text, barcodes, serial numbers and logos is available on marker ties, seals and tags, and if you need another shape we can make a new mould for you.
Can we get a sample first?
Samples are free. For common products the sample lead time is about 1-2 days.
Is there a minimum order quantity?
There is no MOQ for common products - we accept all quantities.
What certificates do you hold?
ISO9001 quality system, SGS material certification, plus CE, RoHS and REACH certificates and test reports.
What is the packing?
Standard packing is 100-1000 pcs per plastic bag plus carton. We can also pack to your own requirement, including neutral, ODM and OEM packing.
What Our Customers Say
We cooperate for a long time, and never worry about the quality problem happen, and always reply me in time, thanks
Lizzie Thompson
Good quality, good service!
Emma Velasquez
Still Have A Question
Ask us on WhatsApp or by email and we will answer during 8:00-18:00 Beijing time.